AUTOMATED GLOBAL FULFILMENT

We are creating an ecosystem where products move seamlessly from
factories to the end consumer without the logistical complexity.

We Help E-Commerce Entrepreneurs to Scale and Automate their Businesses
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ZhenHub is a cloud-based platform built upon a 30 year old logistics network. We started this company because we saw a large gap in the market. We were helping ecommerce and retailers with their sales and distribution. But we found that logistics and operations became their biggest obstacle.

 

 

Our vision is to enable our customers to automate their entire logistics supply chain with a single online application. Imagine if your products are warehoused, picked and packed, shipped and trucked directly to your customer or retail shop, from a single online portal, all the while your customer is notified every step of the way. This is exactly what ZhenHub offers.

 

 

ZhenHub offers a cloud-based system to execute global logistical operations. The platform allows the smooth expediting of deliveries in a cost-efficient way. Small and medium businesses, which are innovating to consolidate their online and retail supply chain, can now rely on one 3PL to deal with all orders globally.

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FREQUENTLY ASKED QUESTIONS

Can I upgrade my plan at any time?

Yes! All plan upgrades will take immediately and your account will be billed appropriately.

Does ZhenHub provide free technical support and customer service?

Yes! We want our customers to succeed and scale their businesses, so we offer experienced advice for free to all our clients.

For which industries does ZhenHub work best?

We’re happy to support any industry as long as you have finished products. Our most happy customers are in apparel, consumer electronics and nutrition/supplement industries.

Can I connect ZhenHub to my e-Commerce platforms?

At the moment ZhenHub seamlessly connects to Shopify. By September 2017, we’ll be launching integrations with Magento, WooCommerce, Kickstarter, Indiegogo and more! Subscribe if you’d like us to let you know when the integrations are ready.

Will my customers be updated with the tracking information?

Yes, we can automate e-mails to your customers if you’d like. You will be able to customize the appearance and style of the e-mail with the option to add your own logo, choose fonts, colours and greetings.

Where do you have warehouses?

ZhenHub has expanded operations to 11 countries with over 30 warehouses. We have warehouses in China (Shenzhen, Dongguan and Guangzhou), Hong Kong, Singapore, Korea, Japan, USA (Central, East and West Coast), Canada, Spain, Portugal, Netherlands and the United Kingdom. We are operating at full speed and expect to have warehouses in Czech Republic, Indonesia and other EU countries by the end of 2017.

Who is ZhenHub suitable for? 

If you’re an e-commerce business, a retailer, international business, a distributor or a logistics provider, our platform is ideal for you.

E-Commerce businesses are who we serve best. Features like Shopify plug-and-play integration, inventory management and multi-warehouse storage form a perfect suite for international e-commerce stores.

Where can I request a quote?
 

Drop us a line via our contact page and we’ll have someone get in touch with you!

How is ZhenHub’s platform better than using spreadsheets and ERPs?

Spreadsheets don’t track changes and don’t leave paper trails. With ZhenHub, you can minimize human errors, eliminating common mistakes like double-entries and SKU naming errors. Since ZhenHub is cloud-based, there is no installation required and your data will always remain saved.

ERPs tend to be very costly for small and medium businesses, and typically are not specialised in inventory management. At ZhenHub, we help you scale your business and optimize your supply chain with a hands-on approach. You will have a dedicated account manager able to give you solid advice on your logistics decisions.

What does ‘Finalize’ mean?

When you finalize an order, you are confirming that the orders our system has received are in fact accurate. You’re letting our team know that we should get ready to ship these orders in the near future. Select the orders you would like to finalize in the “Orders” tab, and then click ‘Bulk Actions’ and choose ‘Finalize’ from the drop down menu.

How do I create an SKU?

There’s no fixed format for naming SKUs. Here are a few tips though:

  • Never start an item number with a 0
  • Avoid letters than can be confused with numbers (I, O, L)
  • Use a few letters from your actual product so you will be able to easily look up items in pick lists. For example “Chocolate Sauce” can be SAUCH101.

How do I input my margins?

When you ‘add a new product’ on ZhenHub, you can fill out your cost price, wholesale price and retail price. Using your inputs, ZhenHub will automatically calculate your margins.

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